Refund policy

Adelaide Rope Access does not offer refunds if customers simply change their mind. Customers are advised to make sure they select their Goods

Adelaide Rope Access does not accept returns on PPE products that are damaged in transit or during use. 

Adelaide Rope Access will offer a refund only if the Customer’s Goods are defective on arrival, and these defects were not caused during the postage handling process, or if they receive the wrong Goods. Please notify us within 48 hours of receiving the Goods if any of the above is applicable and you wish to return your Goods. Please return the defective or incorrect Goods to us within 7 days of notification.

If the Customer returns Goods because they were defective on arrival but we find that the Goods are in full working condition or any defects or damage were caused after the Customer took receipt of the Goods, they will be returned to the Customer. The Customer will not receive the item back until they have paid for the return postage and processing fees.

If the Goods are defective or the Customer received the incorrect Goods, upon receipt of the returned Goods, we will offer the Customer either replacement Goods or a refund by applying a credit against the credit card/PayPal account used for the original purchase. The Customer will also be reimbursed the associated freight costs (postal tracking is obligatory).

We accept no responsibility for loss or damage occurring in transit.

Goods must be returned to us in the same condition as sent, without signs of use or wear and tear. If Goods are received by us with signs of use, they may be returned to the Customer at their cost.

Adelaide Rope Access does not provide refunds if a Customer simply changes their mind. An exchange may be arranged at the discretion of management under legitimate conditions. For all ‘change of mind’ exchanges, the Customer will be responsible for all associated shipping costs (postal tracking is obligatory).

Adelaide Rope Access is not responsible for loss or damage through the postal system. To ensure that any loss or damage is covered, Users are advised to purchase postal insurance in the checkout / invoicing process.

In the event of a mutually agreed upon Goods return (not due to any manufacture or postage error), Adelaide Rope Access will not refund the client any credit card, Afterpay or other processing fees.